Empowering SEN Youth for Success (Special Education Certificate in Hotel Operations)
賦予特殊教育需求青年成功（酒店營運特殊教育證書）

Course objectives:

The programme aims to empower students with special educational needs (SEN) by equipping them

with essential industry-specific practical skills and vital generic competencies necessary for employment, further education, and active citizenship. The program emphasizes lifelong learning, fostering the ability to learn how to learn, and promoting positive attitudes for continuous personal development. It combines theoretical knowledge with practical application to provide the technical and professional expertise required for paraprofessional careers in the hotel and hospitality sectors.

 

The curriculum includes Generic Skills Modules such as Vocational English and Whole Person

Development Modules that cover social skills, interview techniques, and interpersonal skills.

Additionally, the Vocational Modules focus on specific departments within hospitality. The program

also features one-on-one sessions aimed at identifying each student's strengths and enhancing their

interview skills, ensuring they are well-prepared for work experience placements. Furthermore,

career-planning seminars for SEN youth and their families aid in participant recruitment, while

customized vocational and social skills training prepares students for successful placements in

participating corporations, which also offer a 59-day Work Experience contract to ensure practical

exposure and skill application.

 

課程目標：

    該計畫旨在透過為特殊教育需求（SEN）學生提供必要的行業特定實踐技能和關鍵的通用能力，賦予他們就業、進一步教育和積極公民身份。課程強調終身學習，培養學習如何學習的能力，並促進持續個人發展的積極態度。它將理論知識與實踐應用相結合，提供酒店和款待行業所需的技術和專業技能。

 

  課程包括通用技能組合課程，如職業英語和全人發展模課程，涵蓋社交技能、面試技巧和人際交往能力。此外，職業模組專注於款待行業內的特定部門。該計畫還設有一對一的輔導課程，旨在識別每位學生的優勢並提升其面試技巧，確保他們為工作經驗實習做好充分準備。此外，針對特殊教育需求青少年及其家庭的職業規劃研討會有助於參與者的招募，而客製化的職業和社交技能培訓則為學生在參與公司成功安置做好準備，這些公司還提供59天的工作經驗合同，以確保實踐關注和技能應用。​​​

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Module and Class：

Generic Skills Modules (34 hours)：

1. Vocational English (4 hours)

 

2. Overview of property management operations, restaurant, and kitchen operation, hotel and serviced apartment operation (10 hours)

 

3. Whole Person Development Modules (20 hours)

● Achieving Personal Growth & Effectiveness

 This module focuses on empowering students to realize their full potential and enhance their effectiveness in various aspects of life.

 

● Interpersonal Skills: Collaboration, Teamwork & Social Engagement

 Students will develop essential interpersonal skills to foster collaboration and teamwork, enhancing their ability to engage with peers and contribute positively to group dynamics.

 

● Interview Skills

This module provides practical training in interview techniques, equipping students with the confidence and skills necessary to succeed in job interviews.

 

● One-on-One Training Sessions

Personalized training sessions will focus on self-understanding, helping students identify their strengths and map out a clear personal development path for future employment.

 

● Individual Counseling and Follow-Up Services

Comprehensive counseling services will assist students in navigating interpersonal relationships, psychological and emotional challenges, behavioral adjustments, and family dynamics. When necessary, case referral services will be provided to ensure students receive the support they need.

 

● Individual Education Plan (IEP)

 Each student will receive an Individual Education Plan designed to identify tailored learning support and recommendations for diverse teaching strategies. This plan will be shared with parents, teachers, and industry partners to ensure a holistic approach to the student's development, ensuring they are well-supported by all parties involved.

 

  Vocational Modules (59 days)

 Industrial attachment program that provides students with opportunities to apply the knowledge gained in their lessons, enhance their employment skills, and boost their competitiveness in the job market. Through the "Social Enterprise Mode of Practical Training" students will gain valuable work experience, preparing them for future workplace engagement while fostering strong work habits and positive attitudes.

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● Placement Matching

  Student Counselors will collaborate with Class Teachers and Support Service Staff to identify suitable industrial      attachments based on each student's abilities and interests. Pre-placement counseling will be provided to help students    adapt effectively to their roles.

 

 Placement will be available in various departments, including:

  ○ Front Office Department

  ○ Food and Beverage Department

  ○ Housekeeping Department

  ○ Back of the House Department (Procurement and Inventory Management, Information Technology)

  ○ Property Management

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● Workplace Visits

Counselors will visit students at their workplaces and liaise with peers to assess performance and identify needs, helping students acclimate to their work environment and build confidence.

 

● Continuous Support

Counselors will discuss further learning arrangements with Class T eachers if the employment requires additional trade skills that need to be developed. Counselors will also collaborate with students' employers and supervisors, and will co-assess student performance during the placement.

 

● Basic Allowance

Students are encouraged to receive an allowance to cover their basic expenses during this

valuable experience.

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模組與課程

通用技能模組（34小時）
1. 職業英語（4小時）
2. 物業管理運營、餐廳及廚房運營、酒店及服務公寓運營概述（10小時）
3. 整體發展模組（20小時）
   - 實現個人成長與效能
     此模組專注於幫助學生發掘潛力，提升在生活各方面的效能。
   

- 人際交往技巧：合作、團隊合作與社會參與
     學生將發展必要的人際交往技巧，以促進合作與團隊合作，增強與同齡人的互動能力，並積極貢獻於小組動態。
 

- 面試技巧
     此模組提供實用的面試技巧培訓，讓學生具備成功參加工作面試所需的信心和技能。

 

- 一對一培訓課程
     個性化培訓課程將專注於自我理解，幫助學生識別自己的優勢，並為未來就業規劃清晰的個人發展路徑。

 

- 個別輔導與跟進服務
     全面的輔導服務將協助學生應對人際關係、心理和情緒挑戰、行為調整及家庭動態。必要時，將提供個案轉介服務，以確保學生獲得所需的支持。
   

- 個別教育計劃（IEP）
     每位學生將獲得一個個別教育計劃，以識別量身定制的學習支持和多樣的教學策略建議。該計劃將與家長、教師和行業夥伴分享，以確保對學生發展的全面支持。

 

-職業模組（59天）
工業實習計劃為學生提供將所學知識應用於實踐的機會，提升其就業技能，增強在職場的競爭力。通過「社會企業實踐訓練模式」，學生將獲得寶貴的工作經驗，為未來的工作環境做好準備，同時培養良好的工作習慣和積極的態度。
- 安置匹配
  學生輔導員將與班主任和支持服務人員合作，根據每位學生的能力和興趣識別合適的實習機會。將提供預安置輔導，幫助學生有效適應他們的角色。安置將涵蓋多個部門，包括：
  - 前台部門
  - 餐飲部門
  - 客房部門
  - 後勤部門（採購和庫存管理、信息技術）
  - 物業管理

 

- 工作場所訪問
  輔導員將定期訪問學生的工作場所，與同事聯繫以評估表現和識別需求，幫助學生適應工作環境並建立信心。

 

- 持續支持
  如果工作需要進一步的技能發展，輔導員將與班主任討論後續學習安排。輔導員還將與學生的雇主和主管合作，並在實習期間共同評估學生表現。

 

- 基本津貼
  鼓勵學生在這段寶貴的經歷中獲得津貼，以覆蓋基本開支。​

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Coach(es)

Dr. Delores Lau, CHE®​

Dr. Delores Lau is a highly accomplished professional with a diverse background in education, special educational needs (SEN), and hospitality. She is a certified SEN education specialist, the founder of DAX Education Centre Limited and the Chief Executive Officer of Dax Child Development and Therapy Centre (Social Enterprise), a leading provider of quality education and support services in Hong Kong.

 

Dr. Lau has studied in Hong Kong, the USA, and Switzerland, earning a doctorate in Hospitality Management from the Hong Kong Polytechnic University. Her early career includes hands-on experience in the hotel industry, along with hotel training qualifications and a university lectureship in hotel management. She is also a Certified Hospitality Educator.

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Dr. Lau's passion for inclusive education is evident in her work with DAX, which operates three campuses in Tsuen Wan, Tuen Mun and Yuen Long. DAX offers systematic learning improvement programs, ensuring quality education and support for students of all abilities. Her commitment to inclusive education has garnered recognition from the Hong Kong Dyslexia Association and accreditation from the International Dyslexia Association. Additionally, Dr. Lau is a certified instructor in positive psychology, specializing in addressing specific learning difficulties in reading and writing.

 

Beyond the classroom, Dr. Lau actively promotes inclusive education through special education seminars for community childcare centres. Her dedication to social responsibility has earned DAX the prestigious ESG CONNECT Gold Certificate from the Hong Kong Quality Assurance Agency (HKQAA), making it the first special education service organization to receive this honor.

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​課程講師及背景：

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劉顯婷博士是一位卓有成就的專業人士，在教育、特殊教育需求 (SEN) 和酒店業方面擁有多元化背景。她是認證特殊教育需求教育專家、韻澄教育中心有限公司創辦人及芯澄兒童發展及治療中心（社會企業）首席執行官，該中心是香港領先的優質教育及支援服務提供者。

 

劉博士曾在香港、美國和瑞士學習，並獲得香港理工大學酒店管理博士學位。她的早期職業生涯包括酒店業的實踐經驗、酒店培訓資格和大學酒店管理講師經驗。她也是一名認證的飯店教育工作者。

 

劉博士對融合教育的熱情體現在她與韻澄教育中心的合作中，韻澄教育中心在荃灣、屯門和元朗設有三個校區。 韻澄教育中心 提供系統性的學習改進計劃，確保為各種能力的學生提供優質教育和支援。她對包容性教育的承諾獲得了香港閱讀障礙協會的認可和國際閱讀障礙協會的認可。此外，劉博士是一位正向心理學認證講師，專門解決閱讀和寫作中的特定學習困難。

 

在課堂之外，劉博士也透過為社區托兒中心舉辦特殊教育研討會，積極推動全納教育。她對社會責任的奉獻精神為韻澄教育中心贏得了香港品質保證局 (HKQAA) 頒發的久負盛名的 ESG CONNECT 金章證書，使其成為首個獲此殊榮的特殊教育服務機構。

 

Completion Requirements:

Completion of 59-day work experience placement and class participation and attendance no less than 80%.

出席率要求：

完成 59 天的工作經驗安置以及課堂參與和出席不少於超過80%。

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Course details:

Date: Starting February 2025

Duration: 8 months in total (34 hours of coursework) and 59 days of work placement

Study mode: full-time face-to-face courses

Suitable for: Young people and students with special needs aged 18-26 who are interested in the hotel industry

Class size: 30 pax

Medium of Instruction:Cantonese, supplemented with English

Class location: Room 702, 7th Floor, Phase 3, International Enterprise Center, Tsuen Wan

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課程詳情：

• 日期：2025年2月開始

• 課時：總共8個月（34小時課程）及59日工作實習

• 學習模式：全日制 面授課程 

• 適合對象：年齡18-26歲對酒店行業有興趣特殊需要的年輕人和學生

• 課程人數：30人

• 教學語言:粵語，並輔以英語

• 上課地點：荃灣 國際企業中心第三期7樓702室 

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